Maintainer: Ralf Becker, Stylite AG
- Manage and audit service, maintenance, change management and any other kinds of processes which need a defined delegation structure and escalation procedures
- Create functional areas (tracker queues) and types of tasks which has to be tracked
- Define the delegation and escalation structure
- Link tracker entries to InfoLog tasks, addresses, project management and time sheet module
- Document working progress historically and additionally by predefined text modules
- Print working receipts for filing
New features available in EGroupware Premium Line (EPL), not existing in 1.6.002:
- Custom defined fields fully available. Manage tickets by attaching individual information additionally.
- Email configuration for tracker handling: Open a ticket by sending an email.
- Sort tracker-items by 'last changed'
- Allowance to 'not notify changes' by marking a checkbox
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