A tracking system permits a company to track processes in a standardized form. As examples from the world of software development there are three Tracker queues which are included in new installations: bugs –error messages, feature requests–, suggest modifications and patches. The focus here is on queues, which depict processes and how to treat them individually.
Each Tracker queue contains different tickets (entries) which can be allocated to various categories and responsible persons. In the application configuration you can define individual Tracker queues, access rights ("who may read or change what/when") as well as co-workers and, in particular, the person responsible for these entries.
The Tracker interface displays all Tracker queues along with the individual categories and all entries along with a summary, priority, status and responsible person. You can add new tickets by clicking on the [Add] button. Click on the summary to edit existing entries. If you have the required access rights, you can, for instance as the person responsible, add a comment or change an entry’s status. All changes made in the tracking system are listed in a history (saved) and can therefore be retraced. You can also be notified of changes to Tracker entries. Whatever you want to be informed about can be determined in Tracker settings.
More pages of Tracker:
- Tracker interface
- Editing a Tracker entry
- Tracker preferences
- Tracker configuration only with Admin rights of the Tracker
- Tracker access rights
- Import TTS Tickets - Import Tickets from the old Trouble Ticket System (TTS).
The user manual is written by Outdoor Unlimited Training GmbH who also offers support together with Stylite AG, see EGroupWare Support